Customer Operation Officer

 Job Summary 

Our company is in need of a professional who shall focus on enhancing customer satisfaction by providing excellent customer service, maintaining relationship, and addressing any customer and queries.  The role will concentrate on the company automotive products. 

Job Description 

• Prepare sales agreement and ensure it is signed with legitimate parties. 

• Receive and respond to customer service inquiries on purchase order, fees, and charges. 

• Receive and handle inbound telephone calls from sales team inquiring about products, return products, obtain quotes and assist with all customer satisfaction related inquires.  

• Support sales team in relation to specific satisfaction issues and/or sales follow-up calls. 

• Interact with subordinates regarding post-order inquiries. 

• Work with Invoicing and Collection officer to resolve payment issues as directed by Sales Team.  

• Ensure the timely and successful delivery of Baja according to customer needs and specifications. 

• Complete relevant documentation as required.  

• Maintain an accurate record keeping system (manually and electronically).  

• Prepare data, reports and documents, analyses information as required. 

• Participate in various field marketing initiatives. 

·        Perform other duties as assigned. 

Job Qualifications 

·        Education Qualification: BA in Business Management, Marketing Management or in other related disciplines. 

·        Work Experience: A minimum of 2 (two) years of demonstrated work experience in customer management.

·        Excellent communication skills.

·        Able to maintain good relationship with internal and external stakeholders.

·        Takes initiative, adaptive, and willing to teach and learn from others.

·        Willing to travel to various parts of Ethiopia to conduct various Sales & promotional activities/events.

·        Solid skill in Microsoft Office Suite.

·        Fluency in Amharic and English, written and verbal is highly required.

·        Female candidates are highly encouraged to apply.