Purpose of the Job:
To generate revenue by translating after sales strategy into operational plan and defining short term sales targets and resource use.
Job Description
· Translate aftersales sales strategy into operational plan by defining short term targets and resource use.
· Monitor that customers receive excellent after sales service.
· Provide spare parts specification and orders in a timely manner.
· Liaise with Logistics and monitor spare part purchase progress and deliveries.
· Monitor the implementation of after sales strategies or techniques, and assess agents are provided with the right support and training.
· Monitor after sales transaction.
· Develop and implement the division’s plans and objectives.
· Develop, approve and monitor the division’s budgets.
· Identify human resources requirements of the Department and develop plan for meeting the requirements.
· Develop, implement and review relevant departmental policies and procedures.
· Review, approve and submit Departmental reports to relevant organs.
· Support the development of subordinates through periodic performance evaluations, coaching, mentoring, ongoing performance dialogue and feedback.
· Manage disciplinary concerns of the Department’s staff.
· Represent the Department in internal and external relationships.
· Participate in group decision making process by forming part of different groups/committees.
Qualification and Experience:
Master’s degree in Marketing Management, Electrical Engineer Business Administration or related fields with four (4) years of demonstrated experience out of which two (2) years in a supervisory position OR Bachelor’s degree in Marketing Management, Business Administration or related fields with six (6) years of demonstrated experience of which three (3) years in a supervisory position.